Shipping policy

Order Processing

  • Processing Time: Orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Order Modifications: If you need to make any changes to your order, please contact us at getshinycarstuff@gmail.com within 24 hours of placing your order. After this period, we may not be able to make modifications.

Shipping Rates and Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping: We offer free standard and express shipping on orders worldwide.

  • Shipping Estimates: Estimated delivery times depend on your location and the shipping method selected at checkout:

    • Standard Shipping: 6-10 business days

    • Express Shipping: 5-8 business days

Shipping to P.O. Boxes

  • Some carriers have limitations around shipping to P.O. Boxes. If you choose a shipping method that does not support P.O. Box delivery, we will contact you for an alternative address.

International Shipping

  • Availability: We offer international shipping to [list of countries]. If your country is not listed, please contact us at [your contact email] to inquire about options.

  • Customs, Duties, and Taxes: Your order may be subject to customs fees, import duties, and taxes once your shipment reaches your destination country. Bluvelle is not responsible for these charges, which are the customer’s responsibility.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the link provided in the email or on our website track your order page.

Shipping Delays

  • Occasionally, there may be delays due to factors beyond our control (e.g., weather conditions, customs processing delays). We will do our best to notify you of any significant delays and provide updates on your order status.

Lost or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact us at [your contact email] as soon as possible. We will work with the carrier to resolve the issue.

  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at [your contact email]. We will assess the situation and offer a solution, such as a replacement or a refund.

Contact Us

If you have any questions or concerns regarding your shipment, please do not hesitate to contact us at getshinycarstuff@gmail.com